It is the intention of William W. Kwan, M.D. to provide our clients with quality treatment programs to help achieve predetermined goals in a reasonable time frame. As such, it is important that scheduled appointments are adhered to.

A fee will be assessed for each appointment that is missed, cancelled, ore rescheduled with less than 48 hours notification. It is the policy of William W. Kwan, M.D. to assess a $75 (seventy-five dollars) charge for each missed appointment. This fee is not covered by insurance and must be paid prior to the provision of any other treatment.

If more than two appointments have been missed or cancelled a fee will be assessed whether notification is made within 48 hours or not.

Three missed appointments will be considered a valid reason for termination of the doctor-patient relationship with William W. Kwan, M.D. (inconsistent attendance). This determination is at the sole discretion of the attending physician.

There is a possibility that if you are more than 10 minutes late to your appointment, at our discretion, may reschedule your appointment to stay within the other scheduled appointments for that day. The $75 fee may be assessed at the discretion of the attending physician and determined upon the length and preparation of the appointment scheduled.